Thanks to a strong marketing effort backed by a track record of success, MassHousing's Tenant Assistance Program (TAP) had its most successful enrollment year to date in 2016.
The TAP program provides trainings and conferences for the owners and managers of rental housing communities financed or supported by MassHousing, educational and community-building programming for residents, and dispute resolution services.
TAP has shown a steady increase in enrollment over the last five years and 50% of the 888 housing communities in MassHousing's portfolio are now enrolled. In 2016, a record 93 management companies overseeing 57,183 housing units enrolled their housing communities in the TAP program. During the past year TAP staff incorporated a more personal approach to outreach through relationships with site staff and a streamlined membership appeal process.
Through the programs TAP membership offers, management companies, site and regional staff have experienced or learned the value of TAP and the positive program impact on their businesses.
"We believe that there is an increased understanding of TAP as an investment that improves the lives of residents and rental communities," said MassHousing Director of Community Services Thaddeus Miles.
"TAP provide tremendous value at a low cost," Miles added. "The training and education offered through the annual conference and management trainings provide housing staff with the skills and knowledge to address the most pressing issues in their communities," "The dispute resolution services provide mediation, facilitation, and consultation that build a sense of community and ultimately save housing communities money. The resident programs build a sense of community and allow residents to engage through informative and enjoyable programming including live entertainment, games, art, self-help programs, music, and multicultural activities."